Privacy Policy

1. Introduction

Glenadel Adventure Parks ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website glenadel.com or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Register for our services or programs
• Fill out contact forms or request quotes
• Subscribe to our newsletter
• Participate in surveys or feedback forms
• Contact us directly via email or phone

This information may include:

• Name and contact details (email address, phone number)
• Company information
• Billing and payment information
• Emergency contact information
• Medical information relevant to adventure activities
• Preferences and interests related to our services

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and browser information
• Device identifiers and operating system
• Pages visited and time spent on our website
• Referring website and search terms used
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Service Provision: To provide, maintain, and improve our adventure team building services
• Communication: To respond to inquiries, send confirmation emails, and provide customer support
• Marketing: To send newsletters, promotional materials, and updates about our services (with your consent)
• Safety: To ensure participant safety during adventure activities
• Legal Compliance: To comply with legal obligations and protect our rights
• Analytics: To analyze website usage and improve user experience
• Security: To detect, prevent, and address technical issues and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you
• Legal Requirements: We may disclose information when required by law, court order, or government regulation
• Safety and Security: We may share information to protect the safety, rights, or property of Glenadel Adventure Parks, our customers, or others
• Business Transfers: In the event of a merger, acquisition, or sale of assets, customer information may be transferred
• Consent: We may share information with your explicit consent for specific purposes

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection practices
• Secure data storage and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Necessary for website functionality and cannot be disabled
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver personalized advertisements and track marketing effectiveness

You can manage your cookie preferences through our cookie banner or your browser settings. Note that disabling certain cookies may affect website functionality.

7. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw previously given consent for data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors influencing retention periods include:

• The nature and sensitivity of the information
• Legal and regulatory requirements
• Business and operational needs
• Security and fraud prevention considerations

9. International Data Transfers

Your information may be transferred to and processed in countries other than Singapore. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Singapore. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Singapore.